Privacy Policy
SkyKnet, a DBA of Distributed Ledger Technologies Inc., is committed to protecting your privacy and safeguarding your personal information.
SkyKnet, a DBA of Distributed Ledger Technologies Inc. ("SkyKnet," "Company," "we," "our," or "us"), is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and safeguard your personal information when you visit our website at skyknet.com (the "Site"), use our products and services — including Knexcoin, KnexMail, Ayedex, KnexPay, KnexWallet, and Superknet (collectively, the "Services") — or otherwise interact with us. By accessing or using our Site and Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the practices described herein, please discontinue use of our Site and Services immediately.
This Privacy Policy should be read in conjunction with our Terms of Service and our Cookie Policy, which are incorporated herein by reference. Capitalized terms not defined in this Privacy Policy have the meanings ascribed to them in our Terms of Service.
1. Information We Collect
We collect various types of information in connection with your use of our Site and Services. The categories of information we collect depend on how you interact with us and which Services you use.
1.1 Information You Provide Directly
When you register for an account, make a purchase, subscribe to communications, participate in promotions, request support, apply for employment, or otherwise communicate with us, we may collect the following:
- Identity Information: Full name, username, date of birth, government-issued identification documents (where required for identity verification or Know Your Customer compliance), and photographic identification
- Contact Information: Email address, telephone number, mailing address, and other contact details you choose to provide
- Account Credentials: Usernames, passwords, security questions, and other authentication information used to access your SkyKnet accounts across our Services including Knexcoin, KnexMail, Ayedex, KnexPay, KnexWallet, and Superknet
- Financial Information: Payment card details, bank account information, billing address, and transaction history (note that payment processing is handled by PCI-compliant third-party payment processors, and we do not store full payment card numbers on our servers)
- Communications: The content of emails, support tickets, feedback forms, survey responses, forum posts, and any other correspondence you send to us or through our Services, including messages sent via KnexMail
- Employment Information: Resume, cover letter, employment history, educational background, and references submitted through our careers page or recruitment processes
- Preferences and Settings: Language preferences, notification settings, display preferences, and other configuration choices you make within our Services
1.2 Information Collected Automatically
When you access our Site or use our Services, we automatically collect certain information through cookies, log files, pixel tags, web beacons, and similar tracking technologies:
- Device Information: Hardware model, device type, operating system and version, unique device identifiers, browser type and version, screen resolution, and device settings
- Network Information: Internet Protocol (IP) address, Internet Service Provider (ISP), mobile carrier, connection type, and connection speed
- Usage Data: Pages viewed, links clicked, features accessed, time spent on pages, search queries entered, navigation paths, referring and exit URLs, session duration, and frequency of visits
- Log Data: Server logs including access times, error reports, crash data, diagnostic information, and system activity records
- Location Data: Approximate geographic location inferred from your IP address, and precise location data only if you explicitly grant permission through your device settings
- Performance Data: Application performance metrics, load times, error rates, and service availability statistics relevant to your use of our platform
1.3 Blockchain and Cryptocurrency Data
Due to the nature of our blockchain-based Services, certain data handling practices are unique to our industry. It is important that you understand the following:
- Public Blockchain Transactions: Transactions conducted on public blockchain networks (including those facilitated through Knexcoin, KnexPay, KnexWallet, Ayedex, and Superknet) are recorded on distributed public ledgers. These records are inherently public, transparent, permanent, and immutable. We cannot modify, delete, or restrict access to data recorded on a public blockchain
- Wallet Addresses: Your public wallet addresses used in connection with our Services may be visible on public blockchains and may be linked to your transaction history. While wallet addresses are pseudonymous, they may be associated with your identity through various means
- Private Keys: We do not store, access, or have custody of your private keys when you use non-custodial wallet services such as KnexWallet. You are solely responsible for the security and backup of your private keys and seed phrases. Loss of private keys will result in permanent loss of access to associated digital assets
- Mining and Node Data: If you participate in mining, staking, or operate network nodes through our Services or on the Superknet network, we may collect data related to your mining activity, hash rates, computational contributions, node uptime, rewards earned, and network participation metrics
- Smart Contract Interactions: Data related to your interactions with smart contracts deployed through or integrated with our Services, including function calls, parameters, and execution results, may be recorded on the blockchain
- Token Holdings and Balances: Information regarding your digital asset holdings, token balances, and portfolio data within our Services may be collected and processed to provide you with account management functionality
1.4 Information from Third Parties
We may receive information about you from third-party sources, including:
- Identity Verification Providers: Data from KYC/AML (Know Your Customer / Anti-Money Laundering) service providers used to verify your identity and comply with regulatory requirements
- Analytics Providers: Aggregated and individual usage data from analytics platforms including Google Analytics
- Blockchain Analytics: Data from blockchain analytics firms used to monitor transactions for compliance with applicable laws, detect fraudulent activity, and maintain the integrity of our platform
- Business Partners: Information received from business partners, affiliates, and integration partners in connection with joint offerings or interoperable services
- Public Sources: Information available from public blockchain records, public databases, and publicly accessible sources
2. How We Use Your Information
We use the information we collect for the following purposes, each supported by a valid legal basis as required under applicable data protection laws:
2.1 Service Delivery and Operations
- Account Management: To create, maintain, and administer your accounts across our Services including Knexcoin, KnexMail, Ayedex, KnexPay, KnexWallet, and Superknet
- Transaction Processing: To facilitate, process, and record cryptocurrency transactions, payments, exchanges, and transfers initiated through our Services
- Customer Support: To respond to your inquiries, troubleshoot issues, provide technical assistance, and resolve disputes
- Product Improvement: To analyze usage patterns, identify bugs, develop new features, improve existing functionality, and enhance user experience across all our products
- Communication Delivery: To deliver messages, notifications, and communications through KnexMail and other communication channels within our ecosystem
2.2 Security and Compliance
- Fraud Prevention: To detect, investigate, prevent, and respond to fraud, unauthorized access, illegal activities, and other security incidents
- Identity Verification: To verify your identity in compliance with KYC and AML regulations and prevent identity theft
- Regulatory Compliance: To comply with applicable laws, regulations, legal processes, governmental requests, and industry standards including anti-money laundering, counter-terrorism financing, and sanctions compliance
- Network Security: To protect the security and integrity of our blockchain networks, nodes, and infrastructure operated through Superknet and other Services
- Audit and Record-Keeping: To maintain accurate records for internal and external audit purposes and to meet accounting and tax obligations
2.3 Marketing and Communications
- Service Updates: To send technical notices, security alerts, system updates, and administrative messages related to your use of our Services
- Promotional Communications: To send marketing communications about new products, features, events, and promotions, where you have opted in to receive such communications or where otherwise permitted by law
- Personalization: To tailor content, recommendations, and advertisements to your interests and usage patterns
3. Legal Bases for Processing (GDPR)
If you are located in the European Economic Area (EEA), the United Kingdom (UK), or Switzerland, we process your personal data based on the following legal grounds under the General Data Protection Regulation (GDPR) and equivalent legislation:
- Contractual Necessity: Processing necessary for the performance of our contract with you, including providing the Services you have requested, managing your account, and processing transactions
- Legitimate Interests: Processing necessary for our legitimate business interests, including fraud prevention, network and information security, product improvement, and direct marketing (where not overridden by your data protection rights)
- Legal Obligation: Processing necessary to comply with legal obligations to which we are subject, including KYC/AML requirements, tax reporting, and responding to lawful governmental requests
- Consent: Processing based on your freely given, specific, informed, and unambiguous consent, such as for marketing communications or the use of certain cookies. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties for their marketing purposes. We may share your information only in the following circumstances:
4.1 Service Providers
We engage trusted third-party companies and individuals to perform services on our behalf, such as hosting providers, payment processors, analytics services, customer support platforms, identity verification services, and email delivery providers. These service providers are contractually bound to use your information only for the purposes of providing services to us and are obligated to maintain the confidentiality and security of your data.
4.2 Legal and Regulatory Requirements
We may disclose your information if required to do so by law, regulation, legal process, or governmental request, including but not limited to subpoenas, court orders, search warrants, national security letters, and requests from regulatory bodies such as financial regulators, tax authorities, and law enforcement agencies.
4.3 Protection of Rights
We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our Terms of Service, suspected fraud, situations involving potential threats to the physical safety of any person, illegal activities, or as evidence in litigation in which we are involved.
4.4 Business Transfers
In the event of a merger, acquisition, reorganization, bankruptcy, dissolution, sale of all or a portion of our assets, or similar corporate transaction, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your information.
4.5 Blockchain Network Participants
Certain transaction data processed through our Services is broadcast to and recorded on public blockchain networks. This data is accessible to any participant on the relevant blockchain network and is not subject to our control once it has been broadcast or recorded. This includes transaction amounts, wallet addresses, timestamps, and other data inherent to blockchain transactions.
4.6 With Your Consent
We may share your information with third parties when you have given us your explicit consent to do so for a specific purpose.
5. Cookies and Tracking Technologies
We use cookies, web beacons, pixel tags, local storage objects, and similar technologies to collect information about your browsing activities and to distinguish you from other users of our Site. This helps us provide you with a good experience when you browse our Site and also allows us to improve our services.
- Essential Cookies: Required for the operation of our Site and Services, including session management, authentication, security, and load balancing. These cookies cannot be disabled
- Analytics Cookies: Used to collect information about how visitors use our Site, including which pages are visited most often, how visitors navigate between pages, and whether error messages are displayed. We use Google Analytics and similar tools for this purpose
- Functional Cookies: Used to remember choices you make (such as language preferences, region, or login details) and to provide enhanced, personalized features
- Advertising Cookies: Used to deliver advertisements relevant to your interests and to measure the effectiveness of advertising campaigns
You can manage your cookie preferences through your browser settings. For comprehensive information about how we use cookies and how to manage them, please refer to our Cookie Policy.
6. Data Security
We take the security of your personal information seriously and implement robust technical, administrative, and physical safeguards designed to protect your data from unauthorized access, alteration, disclosure, or destruction. Our security measures include, but are not limited to:
- Encryption: Use of industry-standard TLS/SSL encryption for data transmitted between your browser and our servers, and AES-256 encryption for sensitive data at rest
- Access Controls: Strict role-based access controls, multi-factor authentication for administrative access, and least-privilege principles applied to all employees and contractors who handle personal data
- Infrastructure Security: Firewalls, intrusion detection and prevention systems, regular vulnerability scanning, and penetration testing of our systems and applications
- Monitoring: Continuous monitoring of our systems for suspicious activity, unauthorized access attempts, and potential security breaches
- Employee Training: Regular security awareness training for all employees and contractors on data protection best practices and incident response procedures
- Secure Development: Implementation of secure software development lifecycle practices, code reviews, and security testing throughout our product development process
- Physical Security: Data centers with 24/7 physical security, biometric access controls, and environmental protections
Despite our efforts, no security measure is perfect or impenetrable, and no method of data transmission can be guaranteed against interception or misuse. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. You are responsible for maintaining the security of your account credentials, private keys, seed phrases, and any devices used to access our Services.
7. Data Breach Notification
In the event of a data breach that is likely to result in a risk to the rights and freedoms of individuals, we will:
- Regulatory Notification: Notify the relevant supervisory authority within 72 hours of becoming aware of the breach, as required under GDPR Article 33, unless the breach is unlikely to result in a risk to the rights and freedoms of natural persons
- Individual Notification: Notify affected individuals without undue delay when the breach is likely to result in a high risk to their rights and freedoms, providing clear information about the nature of the breach, the likely consequences, and the measures taken or proposed to mitigate the potential adverse effects
- US State Law Compliance: Comply with all applicable US state data breach notification laws, including providing notification to affected individuals and state attorneys general within the timeframes required by applicable law
- Documentation: Maintain comprehensive records of all data breaches, including the facts relating to the breach, its effects, and the remedial actions taken
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, to provide our Services, to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. Specific retention periods depend on the nature of the data and the purposes for which it is processed:
- Account Data: Retained for the duration of your account and for a reasonable period thereafter (typically up to 5 years) to comply with legal obligations and resolve potential disputes
- Transaction Records: Retained for a minimum of 5 years after the transaction date, or longer where required by applicable anti-money laundering, tax, or financial regulations
- KYC/AML Records: Retained for a minimum of 5 years following the termination of the business relationship, or longer as required by applicable law
- Marketing Data: Retained until you withdraw your consent or opt out of marketing communications, after which we will promptly cease processing your data for marketing purposes
- Log and Analytics Data: Generally retained for up to 26 months, unless longer retention is required for security investigations or legal proceedings
- Blockchain Data: Data recorded on public blockchains is permanent and immutable and cannot be deleted by us or any other party. This is an inherent characteristic of distributed ledger technology
When personal information is no longer required for any legitimate purpose, we will securely delete or anonymize it in accordance with our data destruction policies and applicable regulations.
9. International Data Transfers
SkyKnet operates globally, and your personal information may be transferred to, stored, and processed in countries other than the country in which you reside, including the United States and other jurisdictions where we or our service providers maintain facilities. These countries may have data protection laws that are different from, and potentially less protective than, the laws of your country of residence.
When we transfer personal data from the EEA, UK, or Switzerland to countries that have not been deemed to provide an adequate level of data protection, we rely on appropriate safeguards to ensure your data is protected, including:
- Standard Contractual Clauses (SCCs): We use European Commission-approved Standard Contractual Clauses with our service providers and partners to ensure adequate protection of transferred data
- Adequacy Decisions: Where applicable, we rely on adequacy decisions issued by the European Commission or the UK Secretary of State recognizing that certain countries provide an adequate level of data protection
- Data Processing Agreements: We enter into comprehensive data processing agreements with all third-party processors that require them to implement appropriate technical and organizational security measures
- Additional Safeguards: Where necessary, we implement supplementary measures such as encryption, pseudonymization, and access controls to provide additional protection for transferred data
By using our Services, you understand that your information may be transferred to our facilities and to those third parties with whom we share it as described in this Privacy Policy.
10. Your Privacy Rights
Depending on your jurisdiction, you may have certain rights regarding your personal information. We are committed to facilitating the exercise of these rights in a timely and transparent manner.
10.1 General Rights
Subject to applicable law, you may have the right to:
- Access: Request confirmation of whether we process your personal data and obtain a copy of the personal information we hold about you
- Rectification: Request correction of inaccurate or incomplete personal information
- Erasure: Request deletion of your personal information where it is no longer necessary for the purposes for which it was collected, subject to certain exceptions (including data recorded on public blockchains, which cannot be erased)
- Restriction: Request restriction of processing of your personal information in certain circumstances
- Data Portability: Request that we provide your personal data in a structured, commonly used, and machine-readable format, and transmit it to another controller where technically feasible
- Objection: Object to processing of your personal information where we rely on legitimate interests as our legal basis, including objection to direct marketing
- Withdraw Consent: Withdraw your consent at any time where processing is based on consent, without affecting the lawfulness of processing carried out prior to withdrawal
- Complaint: Lodge a complaint with a supervisory authority if you believe our processing of your personal information violates applicable data protection laws
To exercise any of these rights, please contact us at hello@skyknet.com. We will respond to your request within the timeframe required by applicable law (generally within 30 days, or 45 days for CCPA requests). We may ask you to verify your identity before processing your request.
10.2 California Privacy Rights (CCPA/CPRA)
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including:
- Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the categories of sources from which it was collected, the business or commercial purpose for collecting it, and the categories of third parties with whom we share it
- Right to Delete: You have the right to request deletion of personal information we have collected from you, subject to certain exceptions provided by law
- Right to Correct: You have the right to request correction of inaccurate personal information we maintain about you
- Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information. We do not sell your personal information as defined by the CCPA/CPRA, nor do we share personal information for cross-context behavioral advertising purposes
- Right to Limit Use of Sensitive Personal Information: You have the right to limit the use and disclosure of sensitive personal information to purposes necessary to provide the Services
- Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge you different prices, provide a different level or quality of service, or suggest that you will receive any of the foregoing as a result of exercising your privacy rights
To submit a CCPA/CPRA request, please contact us at hello@skyknet.com. You may also designate an authorized agent to make a request on your behalf, provided that the agent submits written proof of authorization.
10.3 European Privacy Rights (GDPR)
If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, you have the rights described in Section 10.1 above under the General Data Protection Regulation (GDPR) and equivalent legislation. In addition:
- Data Protection Officer: You may contact our data protection team at hello@skyknet.com with any questions or concerns about our data processing practices
- Supervisory Authority: You have the right to lodge a complaint with your local data protection authority. A list of EU data protection authorities is available on the European Data Protection Board website
- Automated Decision-Making: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you, unless such processing is necessary for the performance of a contract, authorized by applicable law, or based on your explicit consent
11. Third-Party Services and Links
Our Site and Services may contain links to, or integrations with, third-party websites, applications, and services that are not owned or controlled by SkyKnet. These include, but are not limited to, blockchain networks, decentralized exchanges, payment processors, analytics providers, cloud hosting services, and social media platforms. This Privacy Policy applies solely to information collected by SkyKnet.
We are not responsible for the privacy practices, content, or security of third-party services. We strongly encourage you to read the privacy policies of every website, application, and service you visit or use. The inclusion of a link to or integration with a third-party service does not imply endorsement by SkyKnet of that service or its privacy practices.
Specifically, please be aware that when you interact with decentralized applications (dApps) or decentralized exchanges through our Services, your interactions may be governed by smart contracts and protocols over which we have no control, and data transmitted in those interactions may be publicly recorded on blockchain networks.
12. Analytics and Performance Monitoring
We use analytics services, including Google Analytics, to help us understand how users interact with our Site and Services. These analytics providers may use cookies, web beacons, and similar technologies to collect information about your use of our Site, including your IP address, browser type, pages viewed, time spent on pages, and other engagement metrics. This information is used to compile reports and help us improve our Site and Services.
Google Analytics uses cookies to collect information in an anonymous form, including the number of visitors to the Site, where visitors originate from, and the pages they visit. You may opt out of Google Analytics tracking by installing the Google Analytics opt-out browser add-on or by adjusting your cookie settings as described in our Cookie Policy.
We may also use application performance monitoring tools to track the performance and reliability of our Services, including error rates, response times, and system health indicators. This data is used solely for the purpose of maintaining and improving the quality and availability of our Services.
13. Children's Privacy
Our Site and Services are not directed to, and are not intended for use by, individuals under the age of 18. We do not knowingly collect, solicit, or maintain personal information from anyone under the age of 18. If you are under 18, please do not use our Site or Services and do not provide us with any personal information. If we learn that we have collected personal information from a child under 18, we will take prompt steps to delete such information from our records and, if applicable, terminate the associated account. If you believe that a child under 18 has provided us with personal information, please contact us immediately at hello@skyknet.com.
Given the nature of blockchain technology and cryptocurrency services, the use of our Services requires a level of financial sophistication and legal capacity to enter into binding agreements that is generally associated with adults. Users must be of legal age in their jurisdiction to use financial services and to enter into legally binding contracts.
14. Do Not Track Signals
Some web browsers may transmit "Do Not Track" (DNT) signals to websites and online services. There is currently no universally accepted standard for how companies should respond to DNT signals. At this time, we do not respond to DNT signals. However, you can manage your tracking preferences through your browser settings and by adjusting your cookie preferences as described in our Cookie Policy.
15. Data Processing for Mining and Network Participation
If you participate in mining, staking, validation, or other network consensus activities through our Services or on blockchain networks supported by our platform (including Superknet), the following additional data processing considerations apply:
- Mining Performance Data: We may collect and process data related to your mining or staking activity, including hash rates, computational power contributed, blocks mined or validated, rewards earned, uptime statistics, and energy consumption metrics
- Node Operation Data: If you operate a node on any of our supported networks, we may collect data regarding node performance, connectivity, synchronization status, and network contribution metrics
- Reward Distribution: Data related to mining or staking reward calculations, distribution schedules, and payout history is collected and retained for the purposes of accurate reward distribution and regulatory compliance
- Network Integrity: We process certain network participation data to ensure the integrity, security, and proper functioning of our blockchain networks, and to detect and prevent malicious behavior such as double-spending, Sybil attacks, or other network-level threats
16. Changes to This Privacy Policy
We reserve the right to update, revise, or modify this Privacy Policy at any time at our sole discretion. When we make material changes to this Privacy Policy, we will notify you by updating the "Last updated" date at the top of this page and, where appropriate, by sending you a notification via email or by posting a prominent notice on our Site. Material changes may include changes to the types of information collected, the purposes for which information is used, or the parties with whom information is shared.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Site and Services after the posting of changes constitutes your acceptance of such changes. If you do not agree with any changes to this Privacy Policy, you should discontinue your use of our Site and Services.
17. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, our data protection practices, or wish to exercise any of your privacy rights, please contact us at:
SkyKnet
A DBA of Distributed Ledger Technologies Inc.
Email: hello@skyknet.com
Website: skyknet.com
We will endeavor to respond to all legitimate inquiries within a reasonable timeframe and in accordance with applicable law. If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.
By using our Site and Services, you acknowledge that you have read, understood, and agree to the collection, use, disclosure, and processing of your information as described in this Privacy Policy. This Privacy Policy constitutes a binding agreement between you and SkyKnet regarding the processing of your personal information. If you do not agree with any part of this Privacy Policy, please discontinue use of our Site and Services immediately.